Terms & Conditions

Interflora guarantees the freshness, flower quality and value of every Interflora order. Each Interflora arrangement and hamper delivered by its members is created by a professional Interflora florist.

Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regard to time.

Deliveries are made to Residential and Business addresses. We do not deliver to PO Box addresses.

Complaints must be made within 48 hours of delivery to the Interflora florist who delivered the order.

Special delivery conditions apply to hospitals, hotels, ships, airports, funeral parlours, crematoria and cemeteries.

Should you have any further queries please call the Interflora Flowerline on 1800 808 500 during business hours or email us at customerservice@interflora.com.au

Requests for cancellations or alterations to orders must be made within 24 hours of ordering. These requests must be made within business hours Monday to Friday. Interflora will make every effort to honour these requests, however does not guarantee these requests can be made.

Mother’s Day Delivery Policy 

Guaranteed Delivery 
Interflora Australia guarantees delivery of Mother’s Day orders that are placed prior to 10am (local time) on Saturday 10th May 2025. 

Interflora Australia will make every effort to deliver orders placed after this guaranteed cut-off time, however, in some cases, delivery may not occur until Monday 12th or Tuesday 13th May 2025. 

Please note that deliveries to some remote or regional areas are not covered by this guarantee.  Due to the availability of couriers in remote or regional areas, deliveries may be made on Thursday 8th, Friday 9th, or Saturday 10th May 2025.  
Please contact the Interflora Australia Customer Support Centre on 1800 808 500 for information regarding deliveries to remote or regional areas. 

For deliveries to retirement villages or similar, which in many cases are secure locations, deliveries may be made on Friday 9th May 2025. 

Substitutions 
Due to floral supply demand over this period, it may be necessary to substitute some or all of the flowers or hampers shown on interflora.com.au. All substitutions will be made with appropriate products to the same value or greater value than the original order. 

International Orders 
Interflora Australia guarantees delivery of International Mother's Day floral orders that are placed prior to 5pm (local time) on Thursday 8th May 2025.  

Order Alterations 
As of 12pm (AEST) on Friday 9th May 2025, Interflora Australia is unable to affect variations to orders for delivery on Saturday 10th May and Mother’s Day Sunday 11th May 2025. These variations include changes to delivery addresses, changes to card messages, changes to the originally requested product and changes to the recipient’s name. 

Order Cancellations 
As of 12pm (AEST) on Friday 9th May 2025, Interflora Australia is unable to accept cancellations to orders for delivery on Saturday 10th May and Mother’s Day Sunday 11th May 2025. 

Drop and Collect 
Due to the large volume of orders being delivered, your order may be left at the front door (or equivalent) of the recipient's delivery address. Your Special Instructions (if any) are noted but may not be able to be complied with during this period. 

Delivery Details 
Accurate delivery details assist our Florists and couriers to have your order delivered for Mother’s Day.  Please check through the ‘Order Confirmation’ page before payment to ensure that the name and address details entered into your order are complete and correct. 

Specific Timed Deliveries 
Requests for specific delivery times will be noted, and every attempt will be made to meet these requests, however we are unable to guarantee these requests. 

Deliveries on both Saturday 10th May and Mother’s Day, Sunday 11th May 2025, will occur between approximately 9.00am and 6.00pm. 

*Valid only for Australian subscribers who have joined the eDM & SMS database.

Entries close on Saturday April 19. Winner will receive an order each month to their home, equalling to 12 bouquets valued at $94 + including delivery. Total prize value is $1296.

Gift with Purchase Promotion – Terms and Conditions

1. Eligibility: This promotion applies only to purchases of Luxury Hampers.
2. Geographic Limit: Offer valid for orders delivered within Australia only.
3. Promotional Period: The promotion runs until December 17th.
4. Exclusions: This offer cannot be combined with other discounts or promotions.
5. Non-Transferable: The gift is non-transferable, non-refundable, and cannot be exchanged for cash or credit.
6. Availability: Offer valid while supplies last.
   
   For any questions, please contact our customer service team.

Alcohol delivery is subject to State liquor laws. You must be 18 years or older to order or receive alcoholic beverages. Other licensing or delivery restrictions may apply in some States.

• Prices include Interflora’s standard service charge.
• Deliveries to the UK can take at least 2 working days from your date of order.
• Deliveries to the USA & Europe can take between 3–7 working days from your date of order.
• All deliveries will be made Monday to Friday during normal business hours.
• Please ensure you provide a correct contact number for the recipient to ensure deliveries can be made without delay.
• Please also note that accessories such as wine glasses and plates are not included in the hampers. 

As a result of both Government instructions and our Florists' personal safety requirements, your order may be left in a secure location at the front door (or equivalent) of the recipient's delivery address. Your Special Instructions (if any) are noted, but may not be able to be complied with. 

Where a secure location cannot be identified, our couriers will leave a “not at home” card in the letterbox of the delivery address advising your recipient to contact the delivering Interflora florist and the item will be returned to that florist.

While special characters can be used ie Emoji's, Interflora does not guarantee these will be placed on the card message itself. Interflora has a vast network of local florists. Some of these have printing capabilities for card messages, others do not and hand write card messages.