Delivery Policy

International delivery times and availability

International orders are delivered through our network of Interflora partners and local florists.

Delivery times, order cut-off times and availability vary by country and location. Same-day delivery is not available for all international destinations, and weekend and public holiday delivery availability may vary depending on the destination country.

Additional delivery charges

Some international destinations, including remote, regional or difficult-to-access locations, may attract an additional delivery charge over and above our standard fee.

If an additional delivery charge is advised by our international partner or delivering florist after your order has been placed, we will contact you before proceeding where additional payment is required.

Funeral deliveries to the United Kingdom

For funeral orders being delivered in the United Kingdom, we recommend providing the name and address of the Funeral Director wherever possible.

While flowers may be delivered to a church or crematorium, some locations may not be staffed outside service times or may not accept floral deliveries directly. This can affect the local florist’s ability to complete the delivery before the funeral service.

If delivery to a Funeral Director is not possible, please ensure the nominated church, crematorium or other venue is staffed and able to accept floral deliveries.

Please also provide the name of the deceased and the date and time of the funeral service with your order.

Gourmet Hampers
Prices include Interflora’s standard service charge and delivery to most areas of Australia.

All Interflora designs are a guide to the style of flowers and gourmet foods that will be delivered.

You must be 18 years of age or older to order or receive alcoholic beverages.  Other conditions may apply in some States.

Luxury Hampers
Luxury Hampers are not available for same day delivery. 

We highly recommend ordering in advance of the preferred delivery date. (Keeping in mind, weekend delivery is not available for these products). 

We are unable to deliver to PO boxes.

Your delivery timeframe if ordered by 2pm:

Melbourne, Sydney, Adelaide & Canberra metro areas - Express Next Business Day

Brisbane metro - Express 2 Business Days

Perth, Hobart metro areas - 3-4 Business Days

Darwin metro - 4-5 Business Days

VIC, NSW, ACT, QLD, SA WA, TA, NT regional/remote - 2-6 Business Days

Incorrect delivery information
Please enter delivery details carefully. You must include ALL address details including full street number, street name and Business name if applicable.

It is vital that you ensure you are providing the correct delivery address of your recipient. If you realise you have entered an incorrect address, please call us immediately so we can amend the address if the order hasn't been despatched. If the hamper cannot be delivered due to an incorrect address, it will be returned to our warehouse in due course. Any attempt to re-send a hamper returned to our warehouse will incur a re-delivery fee of $19 at the expense of the sender. 

If you provide an incorrect, yet legitimate address and the hamper is successfully delivered, we can no longer recall the hamper and will not be held responsible. If you decide to purchase another hamper to the correct address, this will require you to purchase another hamper and incur the full charge. 

Authority to Leave
Hampers despatched to a residential address (provided the address is not a unit or apartment) will have an AUTHORITY TO LEAVE order on it.  This means that if the courier deems it safe to do so, a parcel can be left at a recipient’s address if they are not home.  If the driver deems it unsafe to leave the parcel, a calling card will be placed in the recipient’s letterbox for them to call the freight company and arrange a more suitable delivery day/time.

If the parcel remains undeliverable due to no contact from the receiver, it will be returned to us at Interflora. A $15.00 redelivery charge will be incurred to re-send the hamper.

Delivery timeframes

Please allow at least 2–3 working days from the date of order for hamper deliveries within the United Kingdom.

Deliveries are made Monday to Friday during normal business hours.

While every effort is made to deliver on the requested date, hamper deliveries are made by courier and may occasionally arrive earlier or later due to circumstances outside our control.

Recipient and delivery details

Please ensure the recipient’s name, delivery address and contact telephone number are complete and correct when placing your order. A valid contact number is important so the courier can contact the recipient if required to complete the delivery.

Interflora cannot accept responsibility for delivery delays or unsuccessful delivery where:

- incorrect or incomplete recipient or delivery information has been provided;
- the recipient is unavailable at the delivery address or has moved;
- the recipient is away or otherwise unable to receive the delivery; or
- severe weather, flooding, or other circumstances outside our control

If a hamper is returned to the warehouse because incorrect delivery information was supplied or the recipient could not accept the delivery, an additional delivery charge may apply to arrange redelivery.

Hamper contents

Please note that accessories shown in product images, such as wine glasses, plates or other serving items, are not included unless specifically stated in the product description.

Prices include Interflora’s standard service charge.

Cancellations

Once a hamper has been dispatched, the order cannot be cancelled.

If you need to change or cancel an order before dispatch, please contact Interflora Customer Support as soon as possible on 1800 808 500 or customerservice@interflora.com.au.

Problems with your hamper

If there is a problem with your hamper, please contact our Quality Team within 48 hours of delivery at quality@interflora.com.au.

For damaged or defective hampers, please include photographs of the hamper and the affected items with your email so our team can assess and resolve the issue as quickly as possible.

• Prices include Interflora’s standard service charge.

• Deliveries to the EU and USA can take at least 4-7 working days from your date of order.
• While every effort is made to deliver the product on the delivery date requested, delivery can at times occur earlier or later due to courier circumstances out of our control.
• All deliveries will be made Monday to Friday during normal business hours.
• Please ensure you provide a correct contact number for the recipient to ensure deliveries can be made without delay.
• Please also note that accessories such as wine glasses and plates are not included in the hampers.  Once an order has been dispatched for delivery, it is unable to be cancelled.  Please contact the Interflora customer support team via phone or email on 1800 808 500 and customerservice@interflora.com.au.  

For all International Hampers, Interflora holds no responsibility for events such as:

• The customer provides an incorrect or outdated address in the order form (recipient's address, phone number, company name, etc.).

• The recipient is not available in the address or has moved to another location.
• The gift recipient is on vacation. During summertime, some European countries have a long national holiday season.
• Weather conditions (snow, ice, floods, etc.), Europe during winter time can be unpredictable, and delays are possible.
• Should a hamper not be delivered and is returned to the warehouse due to the customer’s mistake, the customer must pay shipping costs for redelivery.
• Complaints must be made within 48 hours of delivery to Interflora Australia's Customer Support Team via phone on 1800 808 500 or via Email on customerservice@interflora.com.au
• For damaged or defective hampers, the Interflora Customer support team require photographic evidence of the hamper to proceed with the enquiry. 

Interflora currently does not have the ability to provide automatic delivery tracking for your order, so is therefore unable to provide you with live up to date delivery confirmation or expected time of delivery.

Usually, the Recipient of an order will generally contact the person or family who placed the order shortly after delivery to thank them for their gift. Please be aware that Recipients of sympathy or funeral orders may take a little time to respond.

We deliver up to 5pm for business addresses and 7pm for residential orders (including hospitals and aged care facilities). If your order has not been delivered within these time-frames, the delivery address is correct and you've spoken to the recipient please contact our customer service team for assistance.